The hard up-sell is embarrassing

Nice car, clean and good for family. Low mileage allowance, so be careful!

Waited over two hours to collect vehicle.

It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done. As I did not know my NI number I had to phone around and finally got this all sorted. It was good that I had taken my passport along as well, because a second ID was needed.

The waiting time and handling documents takes very long. Counter was understaffed. Also the creditcard deposit is very high for such a small car and the refund takes a long time. This huge amount is blokking my creditcard for to many day's

I did not get the car I booked - i asked for a small car and got an SUV which I did not want as too big. I also ordered it full to full and got like for like which I did not like. Also it only had one bar of fuel so I had to find a petrol station before I could go on my journey, and with the delay in the pick up and this it meant I ended up driving on roads I did not know in the dark. Not impressed.