The overall service was excellent. There were no hidden charges, the entire process was smooth, and the car was very new, with less than 2,000 kilometers on it when I received it. This exceeded my expectations and made for a great experience. I will choose this company again next time.

Great service.

Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.

The staff were friendly and clearly explained the vehicle's condition. They were also very patient when helping with the return process. Although the provided car model was different from the one I booked, it was even better. There were no additional sales or unclear charges.

Alamo is on par with Enterprise, Hertz, and other companies with excellent service! The car was in good condition (new car), and the pick-up and return process was convenient.