The staff at the store tried to promote the store's full insurance. After explaining that I had already purchased full insurance through the QEEQ platform, they stated that the claims process would be less convenient compared to buying the store's insurance. After I firmly declined to purchase additional insurance, they did not continue to push.

Had to wait a long time to be seen at the pick up desk. And when the attendants appeared to be free, I still stood there, without acknowledgement, for at least 5’. Then I was told I needed extra insurance, which turned out to be double the original booking cost. However i was given an upgraded car which as a family we really enjoyed.