Very good, convenient, and satisfactory.

Price was awful. Got stung at the airport with a tone of local charges £400. Sat Nav also terrible.

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.

The customer service on picking up was excellent but unfortunately in less than 24 hours there was am emergency with our mom back home so had to fly back asap. I dropped the car at the level car park I picked up and the guy wasn't very helpful just kept telling me I had to take to 4th floor I tried to explain it was an emergency and we had a flight to get. Attitude wasn't very good at all

They tried to charge an extra 315 Euros. So we cancelled it.