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Live chat Email us Service Code: 9349690036
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Reviewed: Mon, Jul 16, 2018
About Dollar: 8.0 /10
The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.
About QEEQ: 10.0 /10

Relevant Reviews on Dollar in United Kingdom

Miles Judson

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Reviewed: Fri, Sep 20, 2019
About Dollar: 2.0 /10

Sibyl Occam

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Reviewed: Fri, Nov 21, 2014
About Dollar: 10.0 /10
Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...
About QEEQ: 10.0 /10

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Economy | Ford Fiesta or similar
Reviewed: Wed, Jan 1, 2020
“Other than shuttle and pick up, really great experience.”
About Dollar: 8.7 /10
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
About QEEQ: 8.0 /10
Need more information emailed about shuttle service and pick up, it wasn't clear where we should wait or what vehicle to look for, so took us a long time and to-ing and fro-ing and asking questions to find shuttle pick up. Would be better to include more detailed information in info sent prior to pick up.

AHE

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Compact | Hyundai i30 or similar
Reviewed: Wed, Aug 7, 2019
“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar: 7.3 /10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

R Helsby

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Economy | Ford Fiesta or similar
Reviewed: Sun, Aug 4, 2019
“Mostly good, just pickup time and long processing time let the experience down”
About Dollar: 8.3 /10
45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available
About QEEQ: 10.0 /10

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