Not bad, no need to queue

Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.

Picking up and dropping off the car at Frankfurt Airport is very convenient. There's a counter in the arrival hall where you can complete payment and then go to the underground parking level 1 to get the car. Returning the car was a bit tricky, however. The navigation led us to the lower levels (B2 and B3) of the parking lot. After driving around and exiting, we asked the security at the exit and found out that the entrance to the rental car parking area on B1 is near the parking exit via a small ramp. It would be great if the navigation could direct us to that ramp directly. When returning the car, three people inspected it thoroughly, showcasing German meticulousness. In contrast, in France, a single person glanced at it and said it was okay.

The service was excellent and picking up the car was easy. However, the address given as Frankfurt Airport TERMINAL 1+2 was a bit vague and misleading. It actually means both Terminal 1 and Terminal 2 are possible locations. The first time I picked up the car, I assumed it was Terminal 2. As a result, I went to Terminal 2, which is quite far from Terminal 1 and required taking a shuttle train, which was very inconvenient. The other two times I picked up and returned the car at Terminal 1, which was very convenient. I recommend picking up the car at Terminal 1, handling the paperwork at parking garage 218 connected to the airport departure hall, taking the elevator down to 107 to get the car, which is in P5 parking garage.