Simple and fast

The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.

Every car is different. Staff need to show or explain all the basics of car, such as adjusting the seats, side mirrors, hand brake, lights, turn signals, pumping petrol etc. I was left alone to figure out on those items mentioned and takes quite some time. And the car was parked in front of the exit and the car behind have to wait whilst I am checking and figuring out all those items. However I am impressed by the efficient process of the car return in Toronto Pearson Airport.

The booking process was smooth. I don't have any problem. I didn't get the chance to see how the price protector works..hence I can't comment on it's usefulness.