Good value

Overall the communication went pretty smoothly, and even without an upgrade they didn’t make a fuss about anything.

This is my third time renting a car from Europcar. Whether in Europe or the UK, the experience has been great. I will definitely continue using their service in the future!

The car I booked for the 5 people plus luggage was a VW Passat Estate, but at the desk they stated that they didn;t have any Passats available and i was offered an alternative for the grade I paid for. This was a Skoda Octavia Estate which was over £30 cheaper on-line than the Passat. I said this and was offered a Nissan Qashqai (not big enough) and also a KIA Sportage (may have just been big enough), so I took the Skoda with the promise of a £30 discount to be credited back to my card. The car was absolutely fine and carried all luggage and 5 of us no problem, but as there were no PAssats I had no choice. Why advertise a car if you know there aren't any available. The Skoda was great but if i really wanted that car i would have booked it online first.

Booking Platform was good and easy to use. Prices were good but not sure that the magic price matching worked. Will use again.

Like: Really great service, probably the best I've received so far! Special thanks to Marilyn for being to understanding of our needs :) The car was in excellent condition also.
Dislike: 0!