Highly satisfied

Satisfied

I booked a Mitsubishi ASX but received a Chery instead, which was still quite new. Although I was initially very dissatisfied, they replied that it was a similar car of the same category. QEEQ mentioned that I could go to Europcar to exchange it, but I decided to keep it since there might not be a similar car available. Chery's model isn't available in my country, and the new car was quite pleasant to drive, making my month in Brisbane enjoyable. Europcar didn't push insurance on me; I requested full coverage myself. It turned out to be the right decision because I scuffed the front left side, and the final settlement didn't cost me anything—it would have been very expensive to repair it myself. The final bill was settled about two weeks after returning the car. Europcar is a big company, very efficient, and the cars are new. Nice.

The service was very efficient. Since the rental fee was prepaid, the car pick-up process at the store was super quick. I paid a 100 AUD deposit, which was reasonable. When returning the car, I parked and saw an elderly gentleman inspecting the vehicle. After a quick two-minute check, everything was good, and I was able to leave immediately.

Like: Fast spot on