CAR RENTAL REVIEWS ON EUROPCAR IN ADELAIDE

Car was almost brand new and spotless, pickup was fast and painless and the drop off was even faster. Cannot fault Europcar.

Booking was simple through the app but the price drop did not appear to apply to this rental, however it did work ok an subsequent rentals.

Booked car 6 months in advance to get Golf for long trip and comfort but got a crappy Holden instead.

Easy booking

Took ages to pick up vehicle.

Vehicle was really good. More than expected. Service was also good. Staff members were friendly and helpful too. Overall ?

Booked a Toyota RAV4 or medium SUV. but was given a Holden trax and I eventually found that’s a small SUV. the staff claimed it is a medium one. I got 5 ppl and 4 luggages which it was hard for me to fit all things inside the car. Dislike the company a lot with my bad experience.

It was a wonderful experience

Approachable and satisfied customer services

I rent a small car and Europcar provided MG3 for me which is totally a new car, so it is absolutely amazing! Great car as well.

QEEQ is a trustworthy booking platform, no worries at all from booking till pickup

Process pick up car and return car is good

Paid for a Range Rover but was given a Toyota Kluger

The car had had a broken windscreen previously. Broken glass was scattered in different places in the car. One passenger in attempting to pick up reading glasses that had slipped down the side of the seat was staked by broken glass.

Very new and clean vehicle. Fast and smooth pickup and drop off would use again

Easy to find and very quick process, staff were very helpful

Very quick process

the lady at the counter wasn't very pleasant to us at all.

When i was doing the paperwork I was told the car has NO DAMAGE. When i went to pick up the car on the 5th floor of the parking lot i saw a huge dent on the roof which apparently the staff was not aware of. I had to come down yo the office and raise this issue after which they changed the paperwork noting the roof dent. Had i not noticed this Europcar would have charged me for the damage. Sometimes we are in a hurry and dont inspect the vehicle and rely on the honesty of the cargire company. I certainly have learnt my lesson.

To get a car it rook me 10 minutes , and was lucky , for the price of small Kia I got SUV Forester brand new, made 7000km with no problem , exelent car with low fuel consumption.

All went well from booking till the end. I can just say good.

Although my EasyRentCars booking was for a Rav 4, Europcar had the booking as a smaller SUV. After showing them my EasyRentCars paperwork they gave me a similar size SUV for the same price but it was a lesser quality Holden Equinox and not a 4WD. Also the Europcar drop-off at Southern Cross Station was hard to find and there is no key drop box if you arrive just after office hours like I did. I had to keep the car overnight until the office reopened. Fortunately Europcar was kind enough not to charge me extra for being late.

I was very disappointed in my recent rental service with EuropCar. Its the first time I've used Europcar. It took me half an hour standing at the counter before I could even sign my document. A group that came 20 minutes after me had received their car in 10 minutes, and they also had an additional driver form to sign. I was a single driver, and the Europcar person that I was dealing with just made me wait, saying that his computer was slow. However, no effort was made to move me to the other computer, and there was no sense of urgency towards giving me my keys. He was humming throughout the entire process, showing that he was not in a hurry. I have rented cars many times, and it usually takes me 10 minutes at most to acquire a set of keys. Further, I did not receive any documentation or a receipt. He had also asked me for my card twice, even though he had charged me once. 30 minutes is a very long time to wait before even signing any documents. I received an 'upgrade' from a small car to a small SUV. However, upon getting to the car, it had a car seat, which I did not request for. This took up space in the car. At the counter, I was told a staff member would be near the car park if I needed to speak to him. However, there was nobody there. Because I had been waiting 30 minutes at the counter, I decided to just take the car. The inside of the car was not clean. There was sand and dirt all over the floors of the front passenger seat. Attached is a photo. I also received no documentation on my car rental agreement, so I do not have any details on the car rental itself. I made a complain to the same staff member when returning the keys, and did not hear back even after a week. In the time that I had been waiting at the counter, my fees and liabilities were not explained to me. Overall, it had been a very frustrating experience with EuropCar. I'd like to suggest better training of staff, and a higher standard of customer service.

The Kia carnival have so much space for everyone and the boots are big too. I return the car a bit early to Europace and they give me a little discount.

Easy to book and return.

Everything went well except it took 1.20 minutes to pick up the car. Not what you need at the end of a flight with 2 young children and an over tiered wife.

Efficient and profesional

Super easy profess, excellent communication and great savings