Convenient and satisfactory

It was acceptable. Encountered a relatively helpful guy who translated and explained things to me.

They charged us for dammages that were already there. We bloked payment and file a complaint

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Scam, all of the additional expenses made the experience stressful. Pushed to pay hidden fees.