Satisfied

It was my first time renting a car in the U.S. It was very convenient.

Overall it's quite convenient, but there are very few cars available possibly because business is very good. There were only two cars to choose from, which was unsatisfactory, considering Korean car performance isn’t very good.

Reputable brand, large car selection, fast service, relatively simple procedures

Me and a friend booked 2 Mustangs for our American road trip, we got there early just in case. Pickup time was 11, our cars weren't ready until 12.30 so we waited about for over an hour and a half to then be given a Camaro and a Mercedes. How can you compare a Mustang to a Mercedes. Ones a 4 seater American car, the other is a 2 seater car you can find anywhere so we had trouble with our luggage space (you can only fit 1 suitcase in this car). Awful service from Hertz

Booking was fine and easy, no complaints here.