The lady who helped us when we switched cars was very nice and even showed us the way to the parking lot.

Convenient car rental and quick return, what could be more important?

The car was really good, the customer service was good. The only problem was the cleanest of the car inside and out and the two kid seats we got were also dirty. In the end when we got to our destination we cleaned the car inside. As I said Sicily By Car was good but those little details make a big difference.

Booking was easy. Only problem the app would not load of my Samsung S8. So could not get the benefits of the full service.

1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure. 2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles