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Live chat Email us Service Code: 7458671308
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Reviewed: Fri, Oct 25, 2019
About Routes: 10.0 /10
It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.
About QEEQ: 10.0 /10

Relevant Reviews on Routes Vancouver Airport

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Compact | Mystery car 2 Doors or similar
Reviewed: Wed, Jan 8, 2025
About Routes: 10.0 /10
Friendly staff
About QEEQ: 10.0 /10

Jay

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Medium SUV | Jeep Cherokee or similar
Reviewed: Thu, Sep 26, 2019
“Overall experience was very pleasant.”
About Routes: 9.7 /10
Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.
About QEEQ: 10.0 /10
It was very easy to book online.

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Jul 19, 2019
“I had a very bad experience renting from Routes. The poorest customer service ever I had seen.”
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.

D.Vasev

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jul 12, 2019
“Really helpful team in getting me to the airport . For pick up I had to wait 40min at airport ;(”
About Routes: 9.0 /10
I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers
About QEEQ: 10.0 /10
Great offer !!

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Economy | Kia Rio or similar
Reviewed: Mon, Apr 22, 2019
“Smooth process, very satisfied.”
About Routes: 9.0 /10
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
About QEEQ: 10.0 /10

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