Really helpful team in getting me to the airport . For pick up I had to wait 40min at airport ;(

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

The wait time at the counter was more then 2 hrs

The only thing that could have been better was the instructions to find the shuttle to take to the rental center

The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.