Pretty good!

Not many people waiting during the off-season, and they use a number system.

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

The car had not been properly washed/cleaned after the last hire. No other cars were available.

It was extremely difficult trying to find the drop off at Alghero airport, this should be signed better.