not really pleasant

There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.

After a long flight there was quite a queue (25mins) to be served, which was hard with a 2yr old in tow. I always seem to be “upsold” extras when collecting hire cars and your guy did a good job of upselling to me - mostly because I was tired and just wanted to get going. However the upgrade to a car with sat nav was very useful. The car was in excellent condition and good to drive. Communications throughout were v clear.

When do I get back my deposit?? Please respond me for email address. Thank you.

Car was small, we book a much bigger car. When we arrived at the counter they did not have what we reserved.