After a long flight there was quite a queue (25mins) to be served, which was hard with a 2yr old in tow. I always seem to be “upsold” extras when collecting hire cars and your guy did a good job of upselling to me - mostly because I was tired and just wanted to get going. However the upgrade to a car with sat nav was very useful. The car was in excellent condition and good to drive. Communications throughout were v clear.

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.

should have explain all the additional charge to the customer