We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected

We got upgraded for a fee

We had a very good experience.. polite and knowledgeable staff.. very good quality car At a good price would definitely recommend

Easy booking process

Staff were helpful