Missed the pick up time due to miscommunication and was told to come back the next day although we told them to wait a while so that we could collect directly from the office before closing time. As a result we lose a day of rental and had to spent a hefty sum of money for taxi fare to bring us to our accommodation.

Service staff on pickup was rude & the 2nd person who attended to us was better. However upon return, service staff was difficult and insist we go top up petrol which was only a few dollars and we exceeded the fuel needle! We bought all insurance cover to zero excess so we feel that there has to be service improvement. Will not rent from Ace again.

I booked for Toyota Corolla Intermediate car but I got compact car Hyundai Accent instead.

Yes, because car we booked was unavailable and we received an upgrade to the corolla Car did need windscreen wiper replacement.

Good car