After driving over 80 miles, I noticed a strange noise from the car. I returned to the pickup point and requested a replacement. The staff quickly provided a note, and I was able to change the car upstairs. Quite satisfied.

I compared for a long time before choosing Avis, attracted by the international brand. They didn't disappoint us. The San Francisco airport has a light rail directly to the car rental center with all major rental companies. The big companies have queues, but the speed was acceptable. There was no aggressive push for insurance. After handling the paperwork, they just told us the car slot number, and we went to the parking lot with our voucher to pick up the car. We originally booked a Chrysler but ended up with a Kia. Initially, we were a bit disappointed, but it turned out to drive very well, great acceleration and handling, overall a fantastic driving experience. Returning the car was also very convenient; we just filled up the gas and drove to the parking lot, they checked it quickly and processed our return. Since we returned the car two days earlier, we even got a refund for those two days.

The service attitude was very friendly.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.