Although the process was a bit slow, the staff was very nice.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!

It was nice to get the Tesla as a mystery car ...

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.