vehicle was given 2 hours late and i was late 1 hour and charged late fee. terrible.

Counter person was nice and asked me if I wanted insurance I said no(it was on my paperwork as well) She had me initial all the no's) went to the next step got in the car started driving made it to the first stop looked at my envelope that the counter girl gave me and she'd typed in ACCEPTED for a $25 per day insurance add on. I called and waited for 15 minutes to get a representative only for her to say 'you'll have to drive back to the airport to have them change this" I explained I was in route to an event miles from there, and I'd like to speak to her supervisor...she put me on hold and I waited 19 minutes before I hung up. Called again when I had a rest stop and got another agent that said I had to send in a claim to the headquarters? He gave me a case number. I took back the car at the end of my rental and explained to the return clerk what happened and within 30 seconds the fee was taken off. Almost an hour of unnerving and frustrating time spent. Seems like a common sense answer was ''sure, we'll handle this' ...Of course along with answering the phone after 3 - 4 rings. Suggestion, take them off your list...

I believe I left a hat in the car and submitted a lost and found. The process of lost and found was a little complex.

It was 3am by the time we arrived and JARED made us feel very stupid. We went straight to the Payless counter which was not manned. JARED told us about needing to go through the line but there was not anyone in line to need to go through the maze so he made it sound like he was doing us a favor to come on over to the BUDGET counter where he could help us. He was rude, did not care at all about us and I personally just think he hated his job. He could NOT explain why the fee was more than the voucher I had from EasyRentCars.com. He challenged me on not wanting insurance and kept trying up sale us the whole time we were there for our rental. I am writing a letter to Payless about Jared so no worries there. It is just sad to be so tired and excited about being in Maui and have someone be so awful to you! He never said welcome to Maui or thank you for using Payless or anything. He was SO BAD! Our car was horrible but to be honest, for the price we paid, we did not care about all the dings and scary noises the car made. It served its purpose for what we needed it for. Jared on the other hand needs to get another job and get happy. So sad

Being a first time APP user, we got a great discount and the app was super easy. I actually cancelled and rebooked a lot because I kept finding better deals and then the automatic decrease function if there was one was GREAT! Loved my experience with you and will use you again I promise!

The agent upgraded me without asking or telling me and they charged me $80 additional. Very deceptive in the way it was done.

Ended up with pickup gas guzzler