One week in Yellowstone

We spent over an hour picking up the car and the staff at the counter were not only not very helpful but actually quite rude. The car was fine but we would NEVER rent from Fox again. They charged us a $1000 deposit for a $155 rental and it actually was charged to our credit card the day we picked up the car. We rent cars quite often and this was by far the worst experience we have ever had.

Renting from Easyrentcars was very easy and I appreciated that I was informed when there was a price drop.

Email describing where shuttle at airport was located was totally wrong - tried to reach Fox but recording several times indicated that I would have to call back. Once found had to wait for shuttle to return because it was full - then there was at least 6 people standing. My reservation was for a 9:00 am flight. When I finally got to pickup location there was no cars and was told that it would be 1:00 before any cars would be available. I had this car booked for weeks - just bad business!

The shuttle driver at the Salt Lake location, Jesus, was excellent! They switched me to a Toyota RAV4 and I was happy to have an AWD throughout our trip, great suggestion.

Having had a vehicle from Fox the previous year that was insufficiently powered to get up to our ski area I specifically asked and requested a vehicle that was capable of being safe and adequate for what we were using it for. I specifically asked if our vehicle was an all wheel or 4 wheel drive vehicle. I was assured from the desk person that it was. I had no reason to question this because I was very specific in with my question. I was directed to a Toyota Forerunner and again assured it was an all or 4 wheel drive vehicle. It was adiquitly powered to get up to the ski area and did fine on dry roads but when we had a snow day we could not get up the hill. We got stuck in a potentially dangerous place part way up the hill. It was at that point that it became clear that we were given a two wheel drive vehicle not what we were told. This, unfortunately, put us in a dangerous position. I had to get the car back down the hill to a lower parking lot and get a ride from the ski mountain up to where we were staying. The car remained in that lower lot for several days being of no use to us. On the day we left for the airport we had to dig the car out of snowbanks created by the plowing of that lower lot. Fortunately, the roads that day were not snow covered and we were going downhill so we had no further issues. My complaint which I did send via email on Fox’s website was that I was specifically told that we had an all or 4 wheel drive car. We did not get what we were told we got. This put us without our knowledge, in a dangerous situation. I would have been ok to have been given a smaller vehicle with all or 4 wheel drive if a larger one was not available with those specifications.

A bit slow at check-in, need to add a 4x4 filter option since required in SLC canyon roads to slopes in winter.