Satisfied, but the pickup process requires waiting in line, and the American staff works inefficiently. Changing cars is very convenient; you can simply leave it at the designated return area.

Good and straightforward

Booked a Ford Focus but got a Corolla instead. The staff was friendly and provided thorough instructions.

Overall, I am satisfied. They didn't push extra insurance. Initially booked a GPS, but later rented a WiFi device in China and downloaded Google Maps in advance, so I didn't need the GPS anymore. They refunded it directly when picking up the car. Returning the car was also very quick!