They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

Everything was perfect and satisfying

staffs' service very nice & friendly, explanation very clear also. Intro and keep asking us to take care when driving in the NZ. The ways to connect with them are very convenient ,easy and flexible.

Like: Threw in a GPS. Great pickup service even after hours and in early drop off. Super friendly and very helpful.

Dislike: The separation of responsibility for vehicle insurance from vehicle hire needs to be addressed to provide a user-friendly hire.