Service was good, but the staff's English at the Avignon location was not very strong, probably because they get fewer foreign visitors. When signing the receipt, I didn't understand it at first and the explanations were unclear, but I eventually figured it out using my phone to check the numbers. Also, I'm not used to driving a manual car, so I didn't know how to shift into reverse when parking. I had to ask someone on the street for help, which was embarrassing. Don't expect the staff to give you a tutorial, so if you're not familiar with manual cars, it's best to test everything before driving and ask questions immediately if you have any doubts.

No waiting in line

Everything was excellent.

Everything was excellent.

Pathetic pick up experience. The designated pick up location was closed with a note that it is moved. We had to go to another location and wasted 2-3 hours ! The lady on the counter was extremely rude. The car was in bad condition !

The car exceeded my expectations. I paid for a mini sized car and got an SUV - Peugeot 2008 with 1995km on the clock, so pretty much brand new. The only suggestion from me to Hertz would be, since it is an international company, to provide the paperwork to a client in English on demand, regardless in which country the branch is. I was asked to sign the paperwork that was entirely in French so had to take the clerk's word for what I was signing. That is not a professional way to do it.