False advertising, paid for $100 to $385 excess then at pick up was told my excess was $4000

Very satisfied

Got a free upgrade to a higher-end car, excellent

Excellent customer service beyond my expectations. Quite smooth & courteous. Can't fault.

Very simple to navigate.

'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story

fine except for thrifty's so-called 'upgrade'

The cleanliness of the car can be improved. There were still left over food and cigarette ashes in the car. Exterior was clean.