Both pickup and drop-off processes were convenient, and the staff had a friendly attitude.

Overall everything was good, and the process was quick.

Average

Exemplary service, will be renting with Budget again.

Excellent site, easy to navigate and reply time was prompt.

I didn’t get the car I wanted which was the convertible mustang, I instead was given a massive jeep and offered no discount or apologies for this. Customer service guy was so rude and disinterested that I actually felt bad for him. Honestly such a mistake getting my car from here, should’ve gone somewhere else. Also the guy tried to sell extras without revealing full price. He said £7.99 but failed to mention this was PER DAY! So glad I checked the final price before paying and asked him to remove all of the extras.