We are happy with your service and we will booked again with you guys in the future.

It was a great experience. Staff are friendly and helpful but waited for an hour and half to get our rental car. But I know it's not their fault because there was a lot of customers as well. Only comment I can tell will be the accuracy of the booking. I prepaid and booked a toyota corolla but when we get there they told us they'll give as a Kia Soul. I had no problem since there's no additional charges to me and the car was great and didn't need much gas. Also, they have a $500 deposit but good they returned it to me earlier than expected unlike the other rental car (Av**) who didn't return our deposit before and we can't do anything because Other than that I would definitely book a rental car with Routes again. Thanks :)

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

Used routes before and there always seems to be a issue with the rate versus what I was supposed to pay

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

They were great

Like: Flexible, Willing to go the extra mile. Listened to what help I needed and very helpful with local info
Dislike: Could better coordinate airport pickups