Routes Calgary Airport - Routes Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Poo......

N.Goodman Susin

Canada

Reviewed: Wed, May 29, 2019

About Routes: 6.3 /10

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

About QEEQ: 7.0 /10

They were great

Economy | Kia Rio or similar

4-day rental

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R.N

Canada

6-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Aug 21, 2019

“it Worked out well. The girl at the counters was very friendly and knowledgeable.”

About Routes: 9.0 /10

I found that somehow my booking had been removed so I had to contact Customer service several times before picking up the car. They told me that I was in the system. It just made me nervous due to the fact.

About QEEQ: 10.0 /10

X.Lu

Canada

5-day rental

Full-Size | Nissan Altima or similar

Reviewed: Thu, Jul 25, 2019

About Routes: 10.0 /10

During our trip only one thing that makes us happy is car rent, stuffs are nice and service was fast, big and clean SUV makes our 6 days trip so wonderful.

About QEEQ: 10.0 /10

M.Bliss

Canada

8-day rental

Economy | Kia Rio or similar

Reviewed: Wed, May 1, 2019

“Not good. Free upgrade did help but not good enough to make it great. Yes”

About Routes: 9.0 /10

Shuttle pickup toke too long from airport. It was confusing to find OnRoutes shuttle for easyrentcars . Also tried to get refuel charge waived because we were exhausted from drive through storm sat April 27 but service person cannot cause of company policy so we had to go back out in bad weather and refuel and got stuck on way back to return car. this ruined my good feeling about this company.

About QEEQ: 10.0 /10

Canada

7-day rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Sat, Apr 20, 2019

“Routes Rocks !”

About Routes: 10.0 /10

Outstanding service. Very friendly and easy to do biz with.

About QEEQ: 10.0 /10

P.Malhotra

Canada

8-day rental

Standard SUV | Nissan Pathfinder or similar

Reviewed: Mon, Jul 16, 2018

“Made my trip even better”

About Routes: 8.6 /10

Like: Flexible, Willing to go the extra mile. Listened to what help I needed and very helpful with local info
Dislike: Could better coordinate airport pickups

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