Routes Calgary Airport - Routes Review: Pickup/Drop-off Very good, Cleanliness Very good, Customer Service Poo......

N.Goodman Susin

Canada

Reviewed: Wed, May 29, 2019

About Routes: 6.3 /10

So at first u was happy, I received an upgrade..yay! Then the car broke down, still ok though, routes happily dropped another car off at my hotel and picked up the car with problems....fast forward to drop off....they went over the body of the car with a fine tooth comb and "found" a tiny pick in the windshield. Accused me of it, and tried to bill me for a new windshield. Then the car they picked up at my hotel they tried to charge me 2.50 a liter for gas because I didnt fill it up...well that is kind of hard when it doesnt work! I agreed to pay the current rate for gas, but refused to pay 2.50 or for the windshield as I didn't do an inspection, they left the car for me. Needless to say there is something fishy going on there, as I witnessed them try to put extra charges on the other couple who were there returning too.

About QEEQ: 7.0 /10

They were great

Economy | Kia Rio or similar

4-day rental

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X.Lu

Canada

5-day rental

Full Size | Nissan Altima or similar

Reviewed: Thu, Jul 25, 2019

About Routes: 10.0 /10

During our trip only one thing that makes us happy is car rent, stuffs are nice and service was fast, big and clean SUV makes our 6 days trip so wonderful.

About QEEQ: 10.0 /10

G.Rosenau

Canada

5-day rental

Special SUV | Jeep Wrangler or similar

Reviewed: Fri, Jun 21, 2019

“Friendly and thoughtful folks.”

About Routes: 10.0 /10

All good, all done online prior.

About QEEQ: 10.0 /10

Good as is

R.McMahon

Canada

5-day rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jun 20, 2019

“Great experience”

About Routes: 10.0 /10

Routes was great to deal with. I hadn’t heard of them before this rental and was a little nervous going outside of the main brands but they exceeded my expectations in every way and if they are a choice on future trips I will choose them

About QEEQ: 10.0 /10

I had not used easyrentcars before and the process worked great and the rate was very competitive.

Happy customer

Canada

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 19, 2019

“Great service upon arrival”

About Routes: 10.0 /10

The staff at Routes was awesome. Our car did not have GPS and I had forgotten to bring a holder for my phone in order to use google maps. The person behind the counter went and found a holder for my phone to use during our trip. They also took the time to help us understand how to link our phone with the car etc. We definitely recommend Routes.

About QEEQ: 10.0 /10

B.Mahal

Canada

3-day rental

Mini Van | Dodge Grand Caravan or similar

Reviewed: Thu, Jul 26, 2018

“It was great, upgraded for free to SUV with lots of features.”

About Routes: 10.0 /10

Like: The navigation helped a lot, clean car and nice seats.

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