The car was almost new, very lightweight and easy to drive, clean and comfortable when picked up. The staff were very nice. However, there were hidden charges. At least up to now, I still don't know why a deposit of 112 euros was deducted when returning the car.

The service at the return location was mediocre. The first time I drove around and couldn't find it, the second time I went to ask at the service desk, and the staff was visibly unhappy.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

The service was very enthusiastic, their English was good, and they patiently explained any fee-related questions.

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.