Smooth communication, the car was very new, great value for money, and an extremely pleasant car rental experience.

In principle everything worked well. But the car type was not as expected.

Minor only 1.Pneumatic tyre warning lit on console - when queried told it was normal due to the heat. Sorry it's there for a reason it should have been reset. 2. Windscreen wash bottle empty - should be a routine check.

Terrible. They upsold me someting I had NO idea I was even purchasing because I had already paid with easyrentcars. They did not tell me I was BUYING ADDTIONAL coverage. The amount was the exact same as what I paid through easyrentcars.com so when I got double charged. I was SHOCked to hear I was given optional insurance. They did NOT tell me this.

First thiong I was asked, if I want upgrade, which I answered of course. I already prepaid everything for the car and then I found out that the amount for the upgrade was triple extra then I already payed. I refused everything and told the lady that I don’t want any upgrades just give me the car I booked. She got mad and said ok, I’ll give you the upgrade for the same amount. Everything in Italian on the invoice. When i came back to drop off, I found out that the same amount actually have to pay extra. And only way how can i Fight for my money is to issue customer complaint through web page. If I won’t resolve this issue, never ever again renting a car on Budget or Avis.