Quite good.

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

Did not get car that I reserved. I was given choice of 3 none of which was as spacious as Peugeot. Car was in shocking condition with 10 separate areas of damage so much so that the gentleman at the drop off site said that we did not need to check for damage as there was so much already. Girl at desk said that we did not need to bring car back with a full tank as it was cheaper if they refuelled it. Absolute lie.