Happy with the experience

We ended up with a bright red brand-new car that looked great and felt really roomy and comfortable to sit in.

As soon as I handed over my reservation, the guy (with a strong South Asian accent) told me there were no Camrys left and he’d have to give us a similar car. Since Banff is a mountain area, we asked if there were other options, and my wife picked a reliable German-made VW SUV with 4WD. It cost us over 300 CAD extra, but the car condition, driving experience, passenger comfort, and space were all excellent. I’d recommend adding GPS navigation to the rental!

We booked a car at a location that wasn't in a busy area, but when we arrived, the office was closed. We had to call a nearby location and then take a cab to pick up the car. Fortunately, it worked out, but it did waste some time.

Picking up the car at the airport was very convenient, the car was in excellent condition, and the service was great. Renting the car for a week was very cost-effective. The only issue was that the car return location in Vancouver was in the underground garage of a building, and the HERTZ sign was very small, which caused some trouble as we had to circle around the building once.