Overall smooth experience

Overall, very satisfied with the service. Picking up and returning the car was very convenient.

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.

I didn't realize the connection between easy and europe, not that it mattered.

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.