Won’t book again with this rental company at the LAX location

Very good

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

Courteous staff, new vehicle

I could’ve given a perfect 10 rating if it wasn’t for the counter staff at thrifty. He was so pushy in selling us the insurance coverage despite us paying it through easy car rentals, which could’ve resulted to paying twice on insurance. The queue was getting long for the other customers and he still carried in with his upsells.

Good find!

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!