Waiting for car and cleaning car was not good but car was reliable and in good condition.

They might try to upsell additional chargeable items. The instructions during pickup were unclear, there were not many staff members, and the service attitude was not very friendly.

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

thank youu all was perfect

thank youu all was perfect

Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!

Stop making me sign in every time I use the app! Remember me!!!!

Terrible service, car hadmt been cleaned. When we returned it I left my tablet in there with valuable photos. I called an hour later and they said they couldn’t find it so one of their employees checking the car will have taken it for themselves I would never use thrifty again.