Good experience with the car rental.

A lot of deposit.

Had to pay 4 times more for insurance than car rental. Otherwise, was told airport fee is 20 Eur per night too. Bad experience.

I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

1 hour queue at the airport desk. Attempted to sell additional insurance Card machine took 3 attempts to take the 1230Euro deposit. Deposit taken twice from our credit card. No reply to any phone calls or e-mails we sent to the Goldcar Fuerta ventura office. Even their head office did not deal with our complaint.