It was good experience

Pickup and return were very convenient, and the staff was very friendly.

a wait time of over 40 minutes to pick up car

price drop reduced our price by £91

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.

The costumer service is tooooo bad, they want to stolen me.

there is no full insurance coverage option, and hence needs to get extra coverage from them. Recommendation on fasttrak option by mentioning about high admin charge to mislead customer, as in california, there is not many toll roads and most can take cash.

Good service. If they can have full insurance coverage option is better.