Terrible experience

M.mendez

Ireland

Reviewed: Thu, Jul 4, 2019

About Easirent: 4.3 /10

It took 90 mins from calling office for pick up to arriving at office for car .. then they didnt have correct vehicle , they tried to palm me off with little Peugeot, I'm 6ft 3 ! so then they offered another car , it was scratched and dented all around , front bumper was unsecure as it had a bump previously, I opened the car up and it was filthy , hadn't been cleaned, previous hirer documents , empty coffee cups , sweet wrappers , smelling of cigarettes.. anyway I had to take it as i was late for my meeting at this stage .. I drove a few miles down the road and realised there were 2 yellow warning lights on , and I couldn't check what they were for as there was no vehicle user manual and to top it off the whole media system was in spanish .. also there was insufficient fuel in vehicles..you couldn't make it up .. I sometimes get Hertz and I always get a new or new ish vehicle sparkling clean and fresh .. I have pics to back up all the above ..

About QEEQ: 8.0 /10

Intermediate | Kia Optima or similar

4-day rental

Relevant Reviews on Easirent Dublin Airport

R.Barnhardt

Ireland

2-day rental

Mini | Toyota Aygo or similar

Reviewed: Thu, Aug 15, 2019

About Easirent: 10.0 /10

Andrea was awesome!

About QEEQ: 10.0 /10

G.Aylward

Ireland

3-day rental

Compact | Ford Focus or similar

Reviewed: Thu, Aug 8, 2019

“Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.”

About Easirent: 4.0 /10

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

a.Kelly

Ireland

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Sat, Jul 6, 2019

“Unprofessional staff”

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Ireland

3-day rental

Intermediate | Ford Mondeo or similar

Reviewed: Tue, Feb 12, 2019

“SHOCKING”

About Easirent: 4.0 /10

AVOID. Terrible experience. awful customer service. poor quality of cars. Everythings hidden in the fine fine print. Asked for £1,800 when arrived at check in. £30 extra money for boarder fees. and £95 upfront incase i didnt return full tank. Didnt have a similar car i purchased. Had to give me a manual Car and i asked for automatic car. First car they offered had engine managment light on. Overall shocking experience.

About QEEQ: 8.0 /10

Ireland

4-day rental

Compact | Ford Focus or similar

Reviewed: Fri, Jan 25, 2019

“Con men !!!!”

About Easirent: 2.0 /10

Con men don’t both, very cheap, I had excess insurance so they were pissedoff that I didn’t take out insurance when I dropped it off they found a scrape that was already there but wasn’t on the paper work so had to fork out £400 so they could make money from me. I will very use again and beware

Terrible experience

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