Wrongful fuel charge

Great service, picking up and returning the car were very convenient. They offered additional insurance, but just saying no was enough and there was no forced sale. I bought the super comprehensive insurance and actually had a scratch that I wasn't aware of. Upon returning the car, the staff mentioned that if I hadn't bought the insurance, it would probably cost over a thousand dollars. So, insurance is really important.

I reserved my 3-week rental 6 months (!) ago. Arriving at 1am we with our 4 young kids had to wait over 1.5 hour in the cue at the counter. Only when picking up the car in the garage it turned out that my reserved class was not available. Having 4 kids and suitcases we need the LUX SUV class. The lady in the garage told me "come back tomorrow and we will see what can do..." I was not satisfied at all, but with 4 young kids needing sleep I decided to accept the VAN the gave me. The next day I returned and I was attended rude. The guy in the garage told me "to go to any another airport with a Dollar booth and maybe I would be lucky and get the car, otherwise I can't do anything". I did not accept and went up to the counter. A kind manager listened to me and promised me to arrange the requested car. After waiting another 2 hours I finally got the car I reserved 6 months earlier...…

Perfect

Smoking smells in car told when picked up no action

Like: Good condition car

Like: The great guys in phoenixThey help me they were very patient front desk from the front desk to receiving the car returning the car was a breeze I appreciate your company and I will use it again and refer it from time to time to time