Next time I'll probably book directly

Highly satisfied

Easy and convenient car rental

They had a wait of over 2 hours at the check in.

I paid for my car in advance and was under the impression nothing else needed to be paid. Upon collecting the vehicle I was given another invoice which was not clearly explained to me. There was a whole lot of items such as additional insurance which I didn't understand and quite frankly didn't need. The sales person simply gave me the invoice and didn't go through what each item meant. After a 16 flight I wasn't in the right frame of mind. It's quite disappointing to say the least, will not use Thrifty again, they are very dishonest.