Very quick and smooth pick-up and drop-off process. Also they did not try to upsell me their own coverage package (I had one via Qeeq) as most rental companies try to do. Kudos!

One of the best prices available for rental vehicles, let alone via the bigger and better-known companies (Avis, Budget, etc). Very easy booking process and good information provided regarding pickup and dropoff process. Good customer-focused experience!

Overall good, but the process was a bit slow.

Good

They changed us extra money, even if we payed in advance whole rental price! They are thieves!!!

Budget wrongly charged me 112 euros for a small scratch on a wing mirror when I returned the car claiming that it was nor present when the rental started. Fortunately I had photographed the whole car at the start which showed that the mark was in fact present when I collected the car. I am currently attempting to persuade Budget to remove the charge but otherwise I will claim the amount from the Easy Rent Cars insurance policy. I was very disappointed with the service I received from Budget and I will not use the company again.