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Search for Thrifty Car Rentals in San Francisco

Terrible pick up experience

Reviewed: Mon, Jul 8, 2019
About Thrifty: 7.7 /10
Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.
About QEEQ: 8.0 /10
Ford Focus image
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Compact | Ford Focus or similar

Relevant Reviews on Thrifty San Francisco Airport

W.Saria

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Mini Van | Nissan Quest or similar
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Tue, Sep 3, 2024
“Reserved a mini-van but got a small SUV instead for a family of 6 with luggage. Terrible!”
About Thrifty: 6.0 /10
There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.
About QEEQ: 8.0 /10

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Compact SUV | Jeep Compass or similar
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Wed, Mar 13, 2024
“Friendly staff. easy check out.”
About Thrifty: 10.0 /10
Got my car upgraded however i was not aware of tax and some other charge that was made to my card after return and i ended up paying more than i planed to. definitely will never upgrade again with thrifty.
About QEEQ: 10.0 /10

H.Teasdale

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Compact SUV | Jeep Compass or similar
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Wed, Aug 31, 2022
“Need to sort out the pick-up experience to achieve the best rating”
About Thrifty: 8.0 /10
We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected
About QEEQ: 10.0 /10

G.Williams

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Standard | Ford Fusion Saloon 2 Doors or similar
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Tue, Aug 6, 2019
“I had pay $280.00 at the front counter. I was told that I had to only pay $200.00 on pick up.”
About Thrifty: 10.0 /10
Staff were helpful
About QEEQ: 10.0 /10

N.Harrison

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Medium SUV | Hyundai Santa Fe or similar
Thrifty
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Tue, Apr 2, 2019
About Thrifty: 8.3 /10
Car was small, we book a much bigger car. When we arrived at the counter they did not have what we reserved.
About QEEQ: 8.0 /10

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