I had pay $280.00 at the front counter. I was told that I had to only pay $200.00 on pick up.

There was a very long wait at the rental counter. On top of that Thrifty didn't have the mini-van that we RESERVED ahead of time. What's the point of a reservation then?! They gave us a small SUV that didn't even fit our luggage for a family of 6. Very disappointed.

We had a very good experience.. polite and knowledgeable staff.. very good quality car At a good price would definitely recommend

Easy booking process

Terrible slow customer service. It took over 1 hour to stand in line and wait to pick up car. Each customer was taking over 15 minutes. Most other companies take only 5 minutes or so per customer. Terrible wait in line at 2 am in the morning. Staff had a good attitude, but when you wait that long with a 6 year old boy at that time at night your a mentally and physically done.

should have explain all the additional charge to the customer