Overall satisfied, the car is new and drives very well.

The process of picking up and returning the car was very convenient.

Located right opposite T2, very easy to find. The car is in excellent condition, a new vehicle with just over 10,000 kilometers. They briefly introduced the insurance, and when I declined, they didn't push further. The deposit was refunded the day after the car was returned, and the invoice was sent via email. Overall, very satisfied!

The actual supplier was Europcar. We arrived at 6:30 AM, and there was no one at the airport counter. We had to go to the office outside. (I guess it was because it was Sunday morning, and only Hertz had someone at the counter. Because of this, I will definitely rent from Hertz next time.) We paid half of the fee online and the other half at the store. The staff was not very familiar with the fees and overcharged us. Luckily, I had saved the receipt and got it corrected by showing it to them. When we returned the car at 2:30 PM, a few hours before our flight, no one was at the airport counter again. We had to leave the keys in their designated box. A few days later, they sent us a message asking for an extra AUD 400 for late return. Fortunately, I had taken photos and I'm now waiting for their response. If they continue to be unreasonable, I will fight for my rights. I advise everyone to take photos before returning the car, including the fuel gauge and the car's exterior, to avoid unnecessary issues.