The rental car service was right outside after arriving, but it doesn't open until 7 AM, so don't come too early. The service attitude was excellent, and they fully understood our need for large luggage space, directly offering us the Tayron with the largest luggage capacity.

Simple

Fairly satisfied. There was a minor issue with the car's tire during the trip. I called customer service, and later at another city's rental location, the car was replaced. The issue was resolved relatively smoothly.

This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.