Picking up and dropping off the car was very convenient.

The rental process is convenient.

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

予想以上に良い車を借りれたが、タイヤがパンクした時に工具はあるのにスペアタイヤがなかった。仕方なく、ロードサービスに電話連絡したが、トーサービスのトラックの到着が約束の時間より2時間半以上かかり、待ち時間が長く、空港へ台車をトリに行かねばならなく、無駄な時間を過ごさねばならなかった。