Broker to rental experience is disjointed and feels engineered to take your money for insurancecover

There is never enough on staff. I had to wait over 90 minutes. I will not be using this company again

Did a good job

Service at car pick up and car return was excellent, but the car was not in good conditions. The front left light bulb was burned (I realized it when I arrived to the B&B) and this limited the use of the car only during the day (for security and because I wanted to avoid any fine). Mechanically the car was only reasonable, it may need some revision on front wheels allignement and clutch…

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

There was one scratch on the front bumper of the car that was not very visible unless you looked very closely underneath. I did not have any collision (that I know of) during my rental, but Goldcar decided to charge me ~250 Euro anyway. There is no way that this scratch would cost this much to repair; I have experience in collision repair and it was a touch up job.