The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!

Finding the location was difficult via GPS. The google map link was inaccurate. Secondly, we waited 1.5 hours in line to even get to the counter where an unpleasant person helped us with the rental. It was just an awful experience and I will certainly think again if Surprice is offered. Also, I think I was the victim of bait and switch. I reserved a fiat 500L many months ago at a very low price but low behold, a month prior to my rental, I got an email saying that they couldn't offer me that car or honor that price for the same size car. The only car they would honor that price for would be a fiat 500 which is much too small for three men and luggage. I was forced to cancel the reservation and naturally the only offers at that time were much more expensive.

We read a few comments on different sites with displeased customers, but found our experience very straight forward. No up selling of features a bonus!

Easy online booking and rates much more reasonable that the rental car sites.

Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again