Good value, convenient location

Really long wait times

Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting

Pick up location requires shuttle to get to, very inconvenient and difficult to find, especially after travelling long haul with young children and many bags. Extra time required when returning vechicle, difficult to get to especially with construction and traffic on highways. Very easy to underestimate time required to get to location, drop off car, await shuttle, transport to airport, and make check in. Rental location should be at airport site. Although rental was fine, I will avoid renting again from this location due to the excessive time and difficulty accessing, especially if flight lands late in the evening.

I drove 30 min in snow storm to the pick up location just to be told that there is no car for me. The unqualified bearded customer service guy kept reapting that there is nothing they can do and its my problem and i should go rent somwhere else because i am. Just loosing my time arguing. Never ever rent from discount

Like: The value for the car was great - saved close to $90 from what the competitors offered!
Dislike: I rented a car in the middle of winter in Canada, and I was given a Dodge Challenger muscle car. I actually asked for a Toyota Yaris or similar. Look --great car, but it had summer slicks on, not even all-weather tires. Further, I was told by the agent when I got back that the treads were getting pretty low. Sure enough, I was caught in a snow storm, and I got stuck and I had to be towed out. So, poor choice of car. Even poorer choice that the car did not have winter tires.